Frequently Asked Questions
Everything you need to know about HÅG ergonomic office solutions.
What is the standard delivery time for my order?
Standard shipping typically takes 5-7 business days. Custom-configured chairs may require an additional 2-3 weeks for production and quality testing before dispatch.
Do HÅG chairs come with a warranty?
Yes, all HÅG office chairs are backed by a comprehensive 10-year warranty covering functional parts and a 5-year warranty on upholstery and gas lifts under normal use.
What is your return policy for home office furniture?
We offer a 30-day trial period. If you are not satisfied with your purchase, you can return the item in its original packaging for a full refund, minus a flat-rate return shipping fee.
Do the chairs arrive fully assembled?
To ensure safe transport and reduce our carbon footprint, most chairs are shipped partially assembled. Easy-to-follow tools and instructions are included, with assembly typically taking less than 10 minutes.
Can I request a fabric sample before purchasing?
Absolutely. We understand that color and texture are important for home decor. You can request up to three fabric swatches free of charge through our contact page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options via Klarna for eligible customers.